Right of Withdrawal and Return Policy

This page provides information about the statutory right of withdrawal for consumers as well as the voluntary right of return for entrepreneurs when purchasing products via the noonee platform.

The noonee platform is primarily aimed at entrepreneurs, commercial customers, public institutions and comparable professional users. In individual cases, however, orders may also be placed by consumers. In these cases, the following provisions on the statutory right of withdrawal apply.

In addition, the respective applicable General Terms and Conditions of Carl Stahl GmbH apply. Mandatory statutory consumer rights which, under the respectively applicable law, may not be excluded or restricted remain unaffected.

 

1. Statutory Right of Withdrawal for Consumers

Consumers have the right to withdraw from the contract within fourteen days without giving any reason.

A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their self-employed professional activity.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have or has taken possession of the goods.

To exercise your right of withdrawal, you must inform us

Carl Stahl GmbH
 Tobelstraße 2
 73079 Süßen
 Germany
 Email: exo@carlstahl.com

by means of a clear statement, for example by letter or email, of your decision to withdraw from this contract.

You may use the sample withdrawal form below for this purpose. However, use of the form is not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the withdrawal period expires.

 

2. Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse you for all payments that we have received from you, including delivery costs. Excluded from this are any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us.

The refund will be made without undue delay and no later than within fourteen days from the day on which we received notification of your withdrawal from this contract.

For the refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. You will not be charged any fees for the refund.

We may refuse to make the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any event no later than within fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired.

You shall bear the direct costs of returning the goods.

 

3. Compensation for Loss of Value in the Event of Use or Damage to the Goods

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that was not necessary for checking the condition, properties and functionality of the goods.

Therefore, please handle the goods with care and return them as completely as possible, securely packaged and with all accessories.

 

4. Exclusion or Expiry of the Right of Withdrawal

The statutory right of withdrawal does not apply or may expire prematurely where this is provided for by law.

This may apply in particular to goods that are not prefabricated and for whose manufacture an individual choice or specification by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.

Where mandatory statutory consumer rights exist in individual cases, these remain unaffected.

 

5. Sample Withdrawal Form

If you wish to withdraw from the contract, you may use this form and send it to us. Use of this form is not mandatory.

To:
 Carl Stahl GmbH
 Tobelstraße 2
 73079 Süßen
 Germany
 Email: exo@carlstahl.com

I/we hereby withdraw from the contract concluded by me/us for the purchase of the following goods:

 

Ordered on:

 

Received on:

 

Name of the consumer(s):

 

Address of the consumer(s):

 

Date:

 

Signature of the consumer(s)
 only if notified on paper:

 

 

6. No Statutory Right of Withdrawal for Entrepreneurs

Entrepreneurs do not have a statutory right of withdrawal.

An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding the contract, acts in the exercise of their commercial or self-employed professional activity.

The provisions below therefore do not constitute a statutory right of withdrawal, but rather a voluntary right of return granted by Carl Stahl GmbH to entrepreneurs in accordance with the following conditions.

 

7. Voluntary Right of Return for Entrepreneurs

For entrepreneurs, Carl Stahl GmbH grants, as a voluntary service, a right of return for goods with a net goods value of up to EUR 2,000 per order.

• The voluntary right of return applies only if all of the following requirements are met
• The return request is received by us within fourteen days after receipt of the goods.
• The net goods value of the goods to be returned does not exceed EUR 2,000.
• The goods are unused, undamaged, complete and in their original condition.
• The goods are not custom-made, not customer-specifically configured goods and not goods that are unsuitable for return for hygiene-related, safety-relevant or other objective reasons.
• The return has been confirmed by us before the goods are sent back.

To register a return, entrepreneurs should send an email to:

exo@carlstahl.com

Please state the order number, the goods concerned, the quantity and the reason for the requested return.

The goods may only be returned after we have confirmed the return and provided you with the further return shipment information.

 

8. Costs and Refunds Under the Voluntary Right of Return for Entrepreneurs

The direct costs of returning the goods shall be borne by the entrepreneur, unless expressly agreed otherwise.

After receipt and inspection of the goods, we will refund the purchase price paid for the goods properly accepted for return. Delivery costs, express surcharges, installation, consulting, service or other additional services will not be refunded under the voluntary right of return unless expressly agreed otherwise.

In the event of an incomplete, damaged, used or improperly packaged return shipment, we reserve the right to refuse acceptance of the return or to claim appropriate compensation for loss of value or make an appropriate deduction.

There is no entitlement to the return of goods with a net goods value of more than EUR 2,000. Such goods may be accepted for return only by individual prior agreement.